BSB30120 Certificate III in Business

Certificate III in Business

BSB30120 Certificate III in Business

RPL - $675

STUDY ONLINE - $1312.50

Prices Include 25% Discount for Military & Emergency Services


To work effectively with your colleagues and managers, the BSB30120 Certificate III in Business offers a wide range of skills and knowledge that will benefit anyone working in a business.

This certification is ideal for individuals across different industry sectors who are looking to apply a comprehensive range of competencies using some discretion, judgment, and relevant theoretical knowledge. With this certification, you’ll be equipped to provide technical advice and support to a team while performing your role effectively.

By enrolling in the BSB30120 Certificate III in Business, you’ll learn the essential skills necessary to thrive in a business environment and make valuable contributions to your team. Don’t wait; take the first step towards a successful career in business and enrol in this qualification today!


The BSB30120 Certificate III in Business qualification can provide a number of career and further study outcomes.

After completing this course you could explore some of the following careers:

  • Customer service advisor
  • Data entry operator
  • Clerical worker
  • Payroll officer
  • Office Clerk

Gain knowledge and experience in areas such as:

  • Applying knowledge of WHS legislation 
  • Working effectively with diversity
  • Contributing to team effectiveness
  • Organising work priorities and development

Already have experience in Business? Apply for RPL and gain your qualification sooner!

Packaging Rules

Total number of units = 13

6 core units  plus

7 elective units,  of which:

  • 2 elective units must be selected from Group A
  • 1 elective unit must be selected from Group B
  • for the remaining 4 elective units:
  • up to 4 units may be selected from Groups A – G
  • if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

  • For specialisation in Customer Engagement , 4 elective units must be selected from Group D
  • For specialisation in Business Administration , 4 elective units must be selected from Group E
  • For specialisation in Medical Administration , 4 elective units must be selected from Group F
  • For specialisation in Records and Information Management , 4 elective units must be selected from Group G.

Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.

Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.

Where the learner has achieved a specialisation in Medical Administration, the job roles that relate to this qualification may include Medical Receptionist and Medical Secretary.

Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.

The achievement of a specialisation will be identified on testamurs as follows:

  • BSB30120 Certificate III in Business (Customer Engagement)
  • BSB30120 Certificate III in Business (Administration)
  • BSB30120 Certificate III in Business (Medical Administration)
  • BSB30120 Certificate III in Business (Records and Information Management).

Core units

BSBCRT311 Apply critical thinking skills in a team environment

BSBPEF201 Support personal wellbeing in the workplace

BSBSUS211 Participate in sustainable work practices

BSBTWK301 Use inclusive work practices

BSBWHS311 Assist with maintaining workplace safety

BSBXCM301 Engage in workplace communication

Elective units

Group A – Technology

BSBDAT201 Collect and record data

BSBOPS306 Record stakeholder interactions

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBTEC301 Design and produce business documents

BSBTEC302 Design and produce spreadsheets

BSBTEC303 Create electronic presentations

BSBTEC404 Use digital technologies to collaborate in a work environment

BSBWRT311 Write simple documents

BSBXCS301 Protect own personal online profile from cyber security threats

BSBXCS302 Identify and report online security threats

BSBXCS303 Securely manage personally identifiable information and workplace information

Group B – Business Competence

BSBESB302 Develop and present business proposals

BSBESB401 Research and develop business plans

BSBOPS302 Identify business risk

BSBPEF301 Organise personal work priorities

BSBPMG430 Undertake project work

BSBSTR301 Contribute to continuous improvement

BSBWHS332X Apply infection prevention and control procedures to own work activities

Group C – Teamwork and Relationships

BSBCRT412 Articulate, present and debate ideas

BSBLDR301 Support effective workplace relationships

BSBPEF302 Develop self-awareness

BSBXTW301 Work in a team

Group D – Customer and Client Engagement

BSBOPS304 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints

BSBXDB301 Respond to the service needs of customers and clients with disability

ICTSAS305 Provide ICT advice to clients

SIRXCEG002 Assist with customer difficulties

SIRXCEG005 Maintain business to business relationships

SIRXMKT001 Support marketing and promotional activities

SIRXOSM003 Use social media and online tools

SIRXPDK001 Advise on products and services

Group E – Business Administration

BSBFIN301 Process financial transactions

BSBFIN302 Maintain financial records

BSBHRM416 Process payroll

BSBINS202 Handle receipt and dispatch of information

BSBOPS301 Maintain business resources

BSBOPS303 Organise schedules

BSBPUR301 Purchase goods and services

Group F – Medical Administration

BSBMED301 Interpret and apply medical terminology appropriately

BSBMED302 Prepare and process medical accounts

BSBMED303 Maintain patient records

BSBMED304 Assist in controlling stocks and supplies

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

BSBMED401 Manage patient record keeping system

Group G – Records and Information Management

BSBINS302 Organise workplace information

BSBINS303 Use knowledge management systems

BSBINS307 Retrieve information from records

BSBINS308 Control records

BSBINS309 Maintain business records

3CIR is an authorised third party of Asset College (RTO #31718) we provide the following methods of study in line with their policies:

OPTION 1 – Study Online
Study this qualification when and where it suits you. Upon successful enrolment, you will be provided access to our interactive and easy to use eLearning platform. Each unit includes some reading materials and a series of assessment activities which can be completed in your own time. Start the enrolment process now.

OPTION 2 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification, you may be eligible for RPL and receive your qualification with little or zero additional study. Contact us or complete an RPL Assessment Form to determine what is the right option for you. Watch our video here.

OPTION 3 – Study Online at our Facilities
You can complete the same course online at our training partner’s facilities using their resources and equipment at no extra cost. 3CIR and/or our training partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential

OPTION 4 – Study in Class
Although we do not generally offer courses in-class, we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact us for more information on this option.

After completing this qualification, you can explore further study through the following courses:

Choose the way you pay

Whether you’re studying online or obtaining your qualification through RPL, we provide several convenient options:

  • Direct Transfer
  • Credit
  • BPay
  • PayID
  • Paypal

To learn about your payment options, contact us today.

DVA Funding

If you’re currently discharged from service or are undertaking rehabilitation, you may be eligible for educational funding through DVA. Find out more.

Payment Plans

Break down the cost of your qualification through our easy payment plan options.

PAYRIGHT: Pays your qualification upfront and creates a manageable plan spread over your nominated timeframe with fortnightly or monthly payment options.

AFTERPAY: Pay your fee over 6 weeks. No interest and no fees when you pay on time. This payment method has a maximum limit amount of $2000. Please let us know if you want to pay with AfterPay, and we will send you a personal link.

Frequently asked questions

Why study Certificate III in Business?

If you’re thinking of starting your own business or already running a small business, studying for a Certificate III in Business can give you the skills and knowledge you need to help your business succeed. Even if you’re not planning on becoming a business owner, studying for this qualification can give you an insight into how businesses work, which can be useful in many different professions.

What jobs can I get with a Certificate III in Business?

A Certificate III in Business can lead to a number of entry-level positions, such as:

-Administrative assistant

-Accounts payable/receivable clerk


-Sales representative

-Customer service representative

What study options are available to me?

You can pursue your education by either studying online or applying for Recognition of Prior Learning. There are pros and cons of both options so it’s important you weigh them carefully before making the final decision on what path will work best with yours.

What support is provided for me to succeed?

Our trainers are always available to answer your questions or advise when needed! If you’re applying for RPL, we’ll help you with the relevant documentation and evidence you require for your qualification.

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