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Frequently Asked Questions
HomeFrequently Asked Questions

Frequently Asked Questions

HomeFrequently Asked Questions
Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

ANSWER ALL OF YOUR QUESTIONS

3CIR – Training and assessment delivered under a third party arrangement with Asset College RTO31718. 3CIR is a highly reputable education company. They have a proven track record of helping students achieve their academic goals. Their programs are designed to meet the needs of students of all ages and backgrounds. They offer various courses and programs that will meet your needs and requirements. Plus, their instructors are experienced and knowledgeable in their field.
  • Credit Card (Visa, MasterCard and American Express)
  • Direct Deposit
  • PayPal
  • Apple Pay
  • Payright
  • PayID
  • AfterPay
  • BPAY
  • PayPal Pay in 4

Occasionally, payments can be declined due to issues with personal bank cards or problems with the bank’s servers.  You will need to contact your bank for further guidance for these faults.  For troubleshooting related issues concerning 3CIR’s different payment options, please find some helpful links below.

Pay Pal

Customer Support

Stripe

Please check your credit card details and contact your bank for further guidance.

Apple Pay

Set up Apple Pay

Payright

Customer Support

AfterPay

Customer Support

There are two areas where discounts can be redeemed.
  1. When completing the RPL Assessment Form, before submitting your form, you have the opportunity to redeem a discount in the box called “Please insert relevant discount code (if applicable)”
  2. In the payment check-out area, you will find a box under “Your Order” called “Additional Information”. Please write any applicable discount codes in this area or if you believe you are entitled to a discount.
At 3CIR, we value and support those who serve in the military and emergency services. As a token of our gratitude, we offer a permanent 25% discount on all our qualifications for both current and former personnel. This discount is our way of thanking you for your courage, commitment, comradery, integrity, and respect.

To receive this special discount, you’ll need to verify your service when you’re ready to check out or when an invoice is issued. Once your service is confirmed, the 25% discount will be applied to your purchase. Thank you for your service!

3CIR Training and assessment delivered under a third party arrangement with Asset College RTO31718. All policies and procedures align with Asset College (RTO #31718). Policy and procedures can be found in Forms and Resources.
Face-to-Face Courses
Where the course is delivered entirely face-to-face. eg. White Card, RSA, Firearms Safety, etc. A full refund is permitted if the enrolment is cancelled at least ten business days before commencement.
Online / External Courses
Where the course is delivered entirely online or through external study. e.g. Investigations, Leadership and Management, etc. A full refund is permitted if the enrolment is cancelled before the commencement date of the first unit and if access to resources has not been provided yet (either online or by post). A 50% refund is permitted if the enrolment is cancelled within five business days of the scheduled commencement date of the first unit and if the resources have been returned unused. Unless the above criteria apply, no refund will be permitted after the scheduled course commencement.
Blended Courses
The course is delivered through a mix of face-to-face and online/external study. e.g. Security Operations, First Aid, etc. If the face-to-face component of the course is scheduled to commence first, the refund policy for face-to-face courses applies. If the online/external component of the course is scheduled to commence first, the refund policy for online/external courses applies.
Complaints and Appeals
Where the student is not satisfied with the quality of the course or the assessment outcome. A partial refund may be permitted following an investigation of a formal complaint or appeal where it is determined that 3CIR/ASSET has not provided the required level of service. However, no refund will be permitted if the student does not follow the correct complaints or appeals process. Note that if a certificate has been issued and a refund is authorised, the certificate will be revoked. Receiving a certificate or a statement of attainment and receiving a refund are not permitted.
Payment to Third Party
e.g. payment is made to a franchise, training partner, broker, agent or another party for enrolment into a course with ASSET ASSET’s franchises will adhere to this refund policy. Third parties may determine other refund policies and provide them to prospective students before enrolment. If the third party has a formal agreement with ASSET and does not specify their refund policy, then they will adhere to this policy. ASSET will not make any refunds to students or others where a payment was made to a third party. This page is an extract only; view the full range of policies and procedures in the Student Handbook.
The security of your personal and financial information is important to us. 3CIR uses multiple platforms which adhere to strict security processes while adding convenience for you. These are PayPal, Apple Pay and Stripe.  Further information about each platform’s security procedures:
PayPal
PayPal purchase protection for customers
Stripe
Security at Stripe
Apple Pay
Apple Pay security and privacy overview

At 3CIR, we value and support those who serve in the military and emergency services. As a token of our gratitude, we offer a permanent 25% discount on all our qualifications for both current and former personnel. This discount is our way of thanking you for your courage, commitment, comradery, integrity, and respect.

To receive this special discount, you’ll need to verify your service when you’re ready to check out or when an invoice is issued. Once your service is confirmed, the 25% discount will be applied to your purchase. Thank you for your service!

To unsubscribe from any emails or correspondence from 3CIR, please send an email to info@3cir.com and we will remove you from all mailing lists.

Login to your profile. Click Account tab and select Change Password Tab. Add your Old Password & New Password and click Update.

If your courses aren’t on your profile, please contact support at info@3cir.com.

You will be provided with the direct contact details of your assessor. You can contact them by phone, email and in some personal cases.

3CIR also offers different course delivery options through our training partner:

OPTION 1 – Study Online

Study your qualification when and where it suits you. You will be provided access to our interactive and easy-to-use eLearning platform, Cloud Assess. Each unit includes reading materials and assessment activities that can be completed independently.

OPTION 2 – Study Online at our Facilities

You can complete the same course online at our training partner’s facilities using their resources and equipment at no extra cost. 3CIR and/or our training partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class

Although we do not generally offer courses in class, we can schedule a 5 or 10-day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please get in touch with us for more information on this option.

OPTION 4 – Recognition of Prior Learning (RPL)

If you already have skills and experience relevant to this qualification, you may be eligible for RPL. Contact us or complete an RPL Assessment Form to determine what is the right option for you.

Training and assessment delivered under a third party arrangement with Asset College RTO31718.

If you are a new or continuing student undertaking nationally recognised training, you need a USI to receive your qualification or statement of attainment. You will not receive your qualification or statement of attainment if you don’t have a USI.

Create a USI by following this link.

If you are an international student studying offshore and do not intend on travelling to Australia to complete or undertake study, you do not need a USI. This also applies to New Zealand citizens.

About the Unique Student Identifier (USI)

3CIR – Training and assessment delivered under a third party arrangement with Asset College RTO31718. All policies and procedures are in line with Asset College (RTO #31718). We will provide the following methods of study:

OPTION 1 – Study Online

Study this qualification when and where it suits you. You will be provided access to our interactive and easy-to-use eLearning platform, Cloud Assess. Each unit includes reading materials and a series of assessment activities that can be completed in your own time.

OPTION 2 – Study Online at our Facilities

You can complete the same course online at our training partner’s facilities using their resources and equipment at no extra cost. 3CIR and/or our training partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class

Although we do not generally offer courses in-class, we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact us for more information on this option.

OPTION 4 – Recognition of Prior Learning (RPL)

If you already have skills and experience relevant to this qualification, you may be eligible for RPL. Contact us or complete an RPL Assessment Form to determine what is the right option for you.

Recognition of Prior Learning (RPL) is defined as an assessment process that involves the appraisal of an individual’s relevant prior learning (including formal, informal and non-formal) to determine if learning credits can be awarded.

Credit reduces the amount of study required to achieve a qualification and is the value assigned to recognise equivalence (in content and learning outcomes) between different types of learning and/or qualifications.

3CIR facilitates students’ progression through qualifications by giving credit for learning outcomes they already have achieved. Credit outcomes may allow entry into a qualification and/or provide credit towards the qualification.

An awarded credit may reduce the time required for a student to achieve a qualification.

RPL involves evaluating each individual by determining the extent of their previous learning and its equivalent to the learning outcomes of the desired qualification.

The typical RPL process consists of the following stages:

  1. Identifying the evidence required
  2. Providing advice to students about the process
  3. Providing students with sufficient information to prepare their evidence to meet the standard required for the RPL assessment process
  4. Assessing using appropriate evidence-gathering methods and tools
  5. Recording the outcome, and
  6. Reporting to key internal and external stakeholders.
RPL assessment:
  1. Should recognise learning, regardless of how, when and where it was acquired, provided the learning is relevant to the learning outcomes in the qualification and
  2. Must ensure evidence provided is valid, authentic, current and sufficient, and that the process is fair, flexible, reliable and valid.
RPL assessment methods:
  1. Should address prior achievement of the learning outcomes and assessment requirements of the particular qualification for which credit is sought
  2. It should provide a range of ways for individuals to demonstrate they have met the required outcomes and can be granted credit. These might include:
    1. Mapping of learning outcomes from prior formal or non-formal learning to the relevant qualification components
    2. Questioning (oral or written)
    3. Observation of performance in work-based and/or simulated environments
    4. Challenge examinations/assessments
    5. Consideration of third-party reports and/or other documentation such as articles, reports, project material, papers, testimonials or other products prepared by the RPL applicant that relate to the learning outcomes of the relevant qualification component
    6. Consideration of a portfolio and review of contents, and
    7. Participation in structured assessment activities that individuals normally would be required to undertake if they were enrolled in the qualification components.
RPL Outcome

The assessment outcomes may enable the student to meet the qualification’s entry requirements and/or components. This may reduce the duration of the qualification.

3CIR – Training and assessment delivered under a third party arrangement with Asset College RTO31718, which is a Registered Training Organisation (RTO). We operate in a similar way to a franchise. However, we operate under our business name and only deliver a selection of courses in our field of expertise.

Our partner training organisation, Asset College (RTO #31718), is a well-established business with an exceptional reputation for delivering training and we are an integral part of their organisation. Not only do we extend our reach by delivering courses, but we also contribute to their ongoing development by providing a broad range of industry expertise that is used to design and continually improve their courses. We also contribute to our significant pool of shared resources available to our clients.

Asset College has developed a program where individuals and businesses that are not RTO’s can form an alliance with Asset College and deliver our Nationally Recognised courses without the hassle of becoming an RTO.

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