FAQ

FREQUENTLY ASKED QUESTIONS

ANSWER ALL OF YOUR QUESTIONS

  • Credit Card (Visa, MasterCard and American Express)
  • Direct Deposit
  • PayPal
  • Apple Pay

3CIR has partnered with PayRight so you can purchase now and choose when you would like to make interest free payments. Apply simply and easily today!

A receipt and tax invoice will be sent to all students upon receipt of full payment.

On occasion, payments can be declined due to issues with personal bank cards or problems from the bank’s servers.  For these faults, you will need to contact your bank for further guidance.  For troubleshooting related issues concerning 3CIR’s different payment options please find some helpful links below.

Pay Pal

Customer Support

Stripe

Please check your credit card details and contact your bank for further guidance.

Apple Pay

Set up Apple Pay

There are 2 areas where discounts can be redeemed.

  1. When completing the RPL Assessment Form, before submitting your form you have the opportunity to redeem a discount in the box called “Please insert relevant discount code (if applicable)”
  2. In the payment check-out area, you will find a box under “Your Order” called “Additional Information”. Please write any applicable discount codes in this area or if you believe you are entitled to a discount.

3CIR is an authorised third party of Asset College (RTO #31718). All policies and procedures are in line Asset College (RTO #31718). Policy and procedures can be found at Forms and Resources.

Face-to-Face Courses

Where the course is delivered entirely face-to-face. eg. White Card, RSA, Firearms Safety, etc. A full refund is permitted if the enrolment is cancelled at least 10 business days prior to commencement.

A 50% refund is permitted if the enrolment is cancelled at least 5 business days prior to commencement. No refund will be permitted after course commencement or if a student fails to attend on the scheduled commencement date.

Online / External Courses

Where the course is delivered entirely online or through external study. eg. Investigations, Leadership and Management, etc. A full refund is permitted if the enrolment is cancelled prior to the commencement date of the first unit and if access to resources has not been provided yet (either online or by post).

A 50% refund is permitted if the enrolment is cancelled within 5 business days of the scheduled commencement date of the first unit and if the resources have been returned unused. No refund will be permitted after the scheduled course commencement unless the above criteria applies.

Blended Courses

Where the course is delivered through a mix of face-to-face and online/external study. eg. Security Operations, First Aid, etc.

If the face-to-face component of the course is scheduled to commence first, the refund policy for face-to-face courses applies. If the online/external component of the course is scheduled to commence first, the refund policy for online/external courses applies.

RPL Applications

Where the student requests an enrolment entirely (or predominately) through an RPL pathway. eg. Advanced Diploma of Business, etc. 50% of the total course fee is payable on enrolment, this fee is non-refundable.

Fees in excess of the 50% deposit are fully refundable if the enrolment is cancelled within 30 days of commencement or if the student is not eligible for RPL based on the evidence provided. No refund will be permitted if the student fails to provide sufficient evidence to support their RPL application.

Complaints and Appeals

Where the student is not satisfied with the quality of the course or the assessment outcome.

A partial refund may be permitted following an investigation of a formal complaint or appeal where it is determined that 3CIR/ASSET have not provided the required level of service. However, if the correct complaints or appeals process is not followed by the student, no refund will be permitted. Note that if a certificate has been issued and a refund is authorised, the certificate will be revoked. Receiving a certificate or a statement of attainment and receiving a refund is not permitted.

Payment to Third Party

eg. payment is made to a franchise, training partner, broker, agent or another party for enrolment into a course with ASSET

ASSET’s franchises will adhere to this refund policy. Other third parties may determine other refund policies and provide them to prospective students prior to enrolment. Where the third party has a formal agreement with ASSET and they do not specify their own refund policy then they will adhere to this policy. ASSET will not make any refunds to students or others where a payment was made to a third party.

This page is an extract only, view the full range of policies and procedures in the Student Handbook.

The security of your personal and financial information is important to us. 3CIR uses multiple platforms which adhere to strict security processes while adding convenience for you. These are PayPal, Apple Pay and Stripe.  Further information about each platform’s security procedures:

PayPal

PayPal purchase protection for customers

Stripe

Security at Stripe

Apple Pay

Apple Pay security and privacy overview

Login to your profile. Click Account tab and & select Basic Information tab. Edit and update your name.

To unsubscribe from any emails or correspondence from 3CIR, please send an email to [email protected] and we will remove you from all mailing lists.

Login to your profile. Click Account tab and select Change Password Tab. Add your Old Password & New Password and click Update.

If your courses aren’t on your profile, please contact support at [email protected].

You will be provided with the direct contact details for your assessor. You will be able to contact them by phone, email and in some cases in person.

3CIR also offers different course delivery options through our training partner:

OPTION 1 – Study Online

Study your qualification when and where it suits you. You will be provided access to our interactive and easy to use eLearning platform called Cloud Assess. Each unit includes some reading materials and a series of assessment activities which can be completed in your own time.

OPTION 2 – Study Online at our Facilities

You can complete the same course online at our training partner’s facilities using their resources and equipment at no extra cost. 3CIR and/or our training partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class

Although we do not generally offer courses in-class, we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact for more information on this option.

OPTION 4 – Recognition of Prior Learning (RPL)

If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us or complete an RPL Assessment Form to determine what is the right option for you.

If you are a new or continuing student undertaking nationally recognised training, you need a USI in order to receive your qualification or statement of attainment. If you don’t have a USI you will not receive your qualification or statement of attainment.

Create a USI by following this link

If you are an international student studying offshore and do not intend on travelling to Australia to complete or undertake study, you do not need a USI. This also applies to New Zealand citizens.

3CIR is an authorised third party of Asset College (RTO #31718). All policies and procedures are in line Asset College (RTO #31718). We will provide the following methods of study:

OPTION 1 – Study Online

Study this qualification when and where it suits you. You will be provided access to our interactive and easy to use eLearning platform called Cloud Assess. Each unit includes some reading materials and a series of assessment activities which can be completed in your own time.

OPTION 2 – Study Online at our Facilities

You can complete the same course online at our training partner’s facilities using their resources and equipment at no extra cost. 3CIR and/or our training partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential

OPTION 3 – Study in Class

Although we do not generally offer courses in-class, we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact for more information on this option.

OPTION 4 – Recognition of Prior Learning (RPL)

If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us or complete an RPL Assessment Form to determine what is the right option for you.

Recognition of Prior Learning (RPL) is defined as an assessment process that involves the appraisal of an individual’s relevant prior learning (including formal, informal and non-formal) to determine if learning credits can be awarded.

Credit reduces the amount of study required to achieve a qualification and is the value assigned for the recognition of equivalence (in content and learning outcomes) between different types of learning and/or qualifications.

3CIR facilitates the progression of students through qualifications by giving credit for learning outcomes they already have achieved. Credit outcomes may allow for entry into a qualification and/or provide credit towards the qualification.

Awarded credit may reduce the time required for a student to achieve a qualification.

RPL involves evaluating each individual by determining the extent of their previous learning and its equivalent to the learning outcomes of the desired qualification.

The typical RPL process consists of the following stages:

  1. Identifying the evidence required
  2. Providing advice to students about the process
  3. Providing students with sufficient information to prepare their evidence to meet the standard required for the RPL assessment process
  4. Assessing using appropriate evidence-gathering methods and tools
  5. Recording the outcome, and
  6. Reporting to key internal and external stakeholders.
RPL assessment:
  1. Should recognise learning, regardless of how, when and where it was acquired, provided the learning is relevant to the learning outcomes in the qualification and
  2. Must ensure evidence provided is valid, authentic, current and sufficient, and that the process is fair, flexible, reliable and valid.
RPL assessment methods:
  1. Should address prior achievement of the learning outcomes and assessment requirements of the particular qualification for which credit is sought
  2. Should provide a range of ways for individuals to demonstrate they have met the required outcomes and can be granted credit. These might include:
    1. Mapping of learning outcomes from prior formal or non-formal learning to the relevant qualification components
    2. Questioning (oral or written)
    3. Observation of performance in work-based and/or simulated environments
    4. Challenge examinations/assessments
    5. Consideration of third party reports and/or other documentation such as articles, reports, project material, papers, testimonials or other products prepared by the RPL applicant that relate to the learning outcomes of the relevant qualification component
    6. Consideration of a portfolio and review of contents, and
    7. Participation in structured assessment activities that individuals normally would be required to undertake if they were enrolled in the qualification components.
RPL Outcome

The assessment outcomes may enable the student to meet the entry requirements and/or components of the qualification. This may reduce the duration of the qualification.

3CIR is an authorised third party of Asset College (RTO #31718) which is a Registered Training Organisation (RTO). We operate in a similar way to a franchise, however we operate under our own business name and only deliver a selection of courses in our field of expertise.

Our partner training organisation, Asset College (RTO #31718), is a well-established business with an exceptional reputation for delivering training and we are an integral part of their organisation. Not only do we extend our reach by delivering courses but we also contribute to their ongoing development by providing a broad range of industry expertise that is used to design and continually improve their courses. We also contribute to our significant pool of shared resources available to our clients.

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