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Certificate III in Business BSB30120





Looking for an opportunity to kickstart your career in a business environment? Look no further than the Certificate III in Business BSB30120 qualification.

This certification offers vital skills and knowledge applicable across various industries, making it a valuable investment in your professional development. With this qualification, you’ll learn how to deliver quality customer service, implement workplace safety practices, and contribute effectively to your team’s output.

By enrolling in this Certificate III in Business BSB30120, you’ll gain the skills and knowledge necessary to thrive in a business environment and make valuable contributions to your team. So why wait? Take the first step towards a successful career and enrol in this qualification today!


The Certificate III in Business BSB30120 qualification can provide a number of career and further study outcomes.

After completing this course you could explore some of the following careers:

  • Customer service advisor
  • Data entry operator
  • Clerical worker
  • Payroll officer
  • Office Clerk

Gain knowledge and experience in areas such as:

  • Applying knowledge of WHS legislation 
  • Working effectively with diversity
  • Contributing to team effectiveness
  • Organising work priorities and development

Already have experience in Business? Apply for RPL and gain your qualification sooner!


View the core and elective units that this qualification can be studied via online correspondence or via Recognition of Prior Learning (RPL).

Packaging Rules

Total number of units = 13

6 core units  plus

7 elective units,  of which:

  • 2 elective units must be selected from Group A
  • 1 elective unit must be selected from Group B
  • for the remaining 4 elective units:
  • up to 4 units may be selected from Groups A – G
  • if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

  • For specialisation in Customer Engagement , 4 elective units must be selected from Group D
  • For specialisation in Business Administration , 4 elective units must be selected from Group E
  • For specialisation in Medical Administration , 4 elective units must be selected from Group F
  • For specialisation in Records and Information Management , 4 elective units must be selected from Group G.

Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.

Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.

Where the learner has achieved a specialisation in Medical Administration, the job roles that relate to this qualification may include Medical Receptionist and Medical Secretary.

Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.

The achievement of a specialisation will be identified on testamurs as follows:

  • BSB30120 Certificate III in Business (Customer Engagement)
  • BSB30120 Certificate III in Business (Administration)
  • BSB30120 Certificate III in Business (Medical Administration)
  • BSB30120 Certificate III in Business (Records and Information Management).

Core units

BSBCRT311 Apply critical thinking skills in a team environment

BSBPEF201 Support personal wellbeing in the workplace

BSBSUS211 Participate in sustainable work practices

BSBTWK301 Use inclusive work practices

BSBWHS311 Assist with maintaining workplace safety

BSBXCM301 Engage in workplace communication

Elective units

Group A – Technology

BSBDAT201 Collect and record data

BSBOPS306 Record stakeholder interactions

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBTEC301 Design and produce business documents

BSBTEC302 Design and produce spreadsheets

BSBTEC303 Create electronic presentations

BSBTEC404 Use digital technologies to collaborate in a work environment

BSBWRT311 Write simple documents

BSBXCS301 Protect own personal online profile from cyber security threats

BSBXCS302 Identify and report online security threats

BSBXCS303 Securely manage personally identifiable information and workplace information

Group B – Business Competence

BSBESB302 Develop and present business proposals

BSBESB401 Research and develop business plans

BSBOPS302 Identify business risk

BSBPEF301 Organise personal work priorities

BSBPMG430 Undertake project work

BSBSTR301 Contribute to continuous improvement

BSBWHS332X Apply infection prevention and control procedures to own work activities

Group C – Teamwork and Relationships

BSBCRT412 Articulate, present and debate ideas

BSBLDR301 Support effective workplace relationships

BSBPEF302 Develop self-awareness

BSBXTW301 Work in a team

Group D – Customer and Client Engagement

BSBOPS304 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints

BSBXDB301 Respond to the service needs of customers and clients with disability

ICTSAS305 Provide ICT advice to clients

SIRXCEG002 Assist with customer difficulties

SIRXCEG005 Maintain business to business relationships

SIRXMKT001 Support marketing and promotional activities

SIRXOSM003 Use social media and online tools

SIRXPDK001 Advise on products and services

Group E – Business Administration

BSBFIN301 Process financial transactions

BSBFIN302 Maintain financial records

BSBHRM416 Process payroll

BSBINS202 Handle receipt and dispatch of information

BSBOPS301 Maintain business resources

BSBOPS303 Organise schedules

BSBPUR301 Purchase goods and services

Group F – Medical Administration

BSBMED301 Interpret and apply medical terminology appropriately

BSBMED302 Prepare and process medical accounts

BSBMED303 Maintain patient records

BSBMED304 Assist in controlling stocks and supplies

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

BSBMED401 Manage patient record keeping system

Group G – Records and Information Management

BSBINS302 Organise workplace information

BSBINS303 Use knowledge management systems

BSBINS307 Retrieve information from records

BSBINS308 Control records

BSBINS309 Maintain business records


This qualification equips you for a dynamic role within the evolving landscape of Business Services, reflecting the diverse job roles in this sector. As the Australian job market continues to advance, particularly in the aftermath of global challenges, the Certificate III in Business positions you at the forefront of this transformation. With an emphasis on developing versatile business, technology, and communication skills, this course prepares you for various procedural, clerical, administrative, and operational tasks in a digital-first environment.

The future of work is bright, with employment projected to rise across all industries, notably in services sectors such as Health Care and Social Assistance, Accommodation and Food Services, Professional, Scientific and Technical Services, and Education and Training. These areas are expected to drive more than three-fifths of the total employment growth by 2026, highlighting the increasing shift towards service-oriented roles in the Australian economy​.

Digital proficiency and a solid business foundation position you to thrive in an economy where 91.7% of new jobs will demand post-school education. As roles evolve, the demand for skilled professionals in administrative, operational, and customer support capacities is set to grow, reflecting the broader digital transformation trends and the importance of technical and soft skills in the modern workplace​.

Understanding the current labour market, the Certificate III in Business is more than just a qualification; it’s a stepping stone into a promising career path where versatility, adaptability, and technical prowess are rewarded. With employment rates improving and a notable shift towards a knowledge-based economy, the skills acquired through this course are more relevant than ever. The Australian Bureau of Statistics reports a healthy labour market with rising employment figures and a robust participation rate​. At the same time, insights from Deloitte Access Economics highlight the resilience of the Australian job market despite economic fluctuations​.

As we navigate through these changing times, the Certificate III in Business offers a pathway to participate in the business world and excel in it. By harnessing the latest in industry trends and labour market insights, 3CIR ensures that its graduates are well-prepared for the challenges and opportunities of tomorrow’s job market​​.

Delivery Pathways

3CIR is an authorised third party of Asset College (RTO #31718). We provide the following methods of study in line with their policies:

OPTION 1 – Study Online

Our standard online delivery option allows you to complete one unit per month for up to 12 months. During this time, you will have regular contact with a dedicated trainer to assist you with your studies. We recommend dedicating 20-25 hours per week to ensure you get the most out of your learning experience.

Our accelerated learning option may suit those with prior knowledge, skills or qualifications. This option allows you to complete two monthly units for up to six months. To succeed in this intensive program, we recommend dedicating 30-40 hours per week to your studies.

Upon successful enrolment, you will be granted access to our interactive and user-friendly eLearning platform. Each unit includes reading materials and a series of assessment activities that can be completed at your own pace and convenience. Start the enrolment process now to take the first step towards your educational goals with 3CIR.

OPTION 2 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification, you may be eligible for RPL and receive your qualification with little or zero additional study. Contact us or complete an RPL Assessment Form to determine the right option. Watch our video here.

OPTION 3 – Study Online at our Facilities
You can complete the same course online at our training partner’s facilities using their resources and equipment at no extra cost. 3CIR and/or our training partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 4 – Study in Class
Although we do not generally offer courses in class, we can schedule a 5 or 10-day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact us for more information on this option.

Software and Technical Requirements

Welcome to 3CIR, your bridge to quality education. To ensure a seamless learning experience with us, we must understand and meet the technical requirements for our courses. The guidelines below provide the necessary information for setting up your device for optimal learning.

Essentials for Your Learning Journey

  1.     Hardware Specifications:

A contemporary computer system could be a PC, Mac, or tablet.
An inbuilt or external speaker and microphone for auditory activities.

  1.     Internet Connectivity:

An active internet connection is vital to access course materials, tutorials, and online resources. Please take a look at our detailed technical specs to know more about browser compatibility.

  1.     Software Specifications:

 Microsoft Office suite, including Word and PowerPoint. Alternatively, Mac or tablet users can utilize equivalent software.
For those relying on tablet applications, ‘Pages’ or similar apps can be used to create documents. However, please make sure you convert them to PDF format before submission.

Detailed Device Specifications

For Windows Users (PC / Laptop / Tablet):

Operating System: Windows 7 or newer.
Browser: Updated version of Google Chrome.
Essential Software: Microsoft Office (Version 2010 or higher)
The most recent versions of Adobe Flash Player & Adobe PDF Reader.

For Apple Mac Users:

Operating System: Mac OS X 10.6 or above.
Browser: The latest version of Chrome or Safari.
Essential Software: Microsoft Office tailored for Mac (Version 2010 or higher).
The most recent versions of Adobe Flash Player & Adobe PDF Reader.

For Android Device Users:

Operating System: Android’s newest version.
Browser: Updated version of Google Chrome.

For iPhone & iPad Users:

Operating System: Latest iOS version.
Browser: Updated version of Google Chrome.
Special Note: If you’re an iPad or iPhone user, you’ll need to use a PC, laptop, or Dropbox account to upload documents for submission.

Thank you for ensuring your system meets our technical requirements. This guarantees a smoother educational experience and ensures that you can make the most of the tools and resources 3CIR has to offer. Happy learning!

Further Studies

After completing this qualification, you can explore further study through the following courses:


Choose the way you pay

Whether you’re studying online or obtaining your qualification through RPL, we provide several convenient options:

  • Direct Transfer
  • Credit
  • BPay
  • PayID
  • Paypal

Learn about your payment options or contact us today.

Payment Plans

Break down the cost of your qualification through our easy payment plan options.

PAYRIGHTPays your qualification upfront and creates a manageable plan spread over your nominated timeframe with fortnightly or monthly payment options.

AFTERPAY: Pay your fee over 6 weeks. No interest and no fees when you pay on time. This payment method has a maximum limit amount of $2000. Please let us know if you want to pay with AfterPay, and we will send you a personal link.

Frequently Asked Questions

One might choose to study Certificate III in Business for many reasons. Perhaps they hope to start their own business one day, or they want to better understand how businesses operate. Alternatively, they may wish to work their way up the corporate ladder and think this would give them a good foundation. Whatever the reason, studying business can be extremely useful.

There are many jobs that you can get with a Certificate III in Business. Some of the most common positions include roles in marketing, accounting, human resources, and administration. Additionally, many businesses will also look for employees who have certification in business operations in order to carry out basic tasks such as data entry or customer service.

You can complete this qualification as an online student or have your qualification in weeks through RPL. While RPL is quicker and cheaper than online study, it does require you to have previous experience in the industry. See what you qualify for with our free RPL assessment.

3CIR has a team of dedicated trainers who are always available to answer any questions you might have and provide guidance. Just reach out and ask, we’re happy to help.

Upgrading Students Nationally and Globally

Qualification Outcomes

Most Often Employed As:

  • Clerical and Administrative Workers (42.6%): As the backbone of businesses, these roles are central to the smooth operation of any organisation. They require a mix of technical and soft skills, including proficiency in office software, strong communication abilities, and organisational skills.
  • Sales Workers (16%): Sales roles are critical in driving businesses' revenue across various sectors. These positions require excellent interpersonal skills, persuasion techniques, and, often, product knowledge.
  • Professionals (12.1%): This broad category includes roles that require specialised knowledge and qualifications in fields such as healthcare, IT, engineering, and more. Professionals are essential for the innovation and efficiency of their industries.

Top Industries Employing Graduates:

  • Accommodation and Food Services (16.6%) is a dynamic sector critical to the economy, offering numerous opportunities for individuals to grow in customer service, management, and culinary roles.
  • Retail Trade (14.6%): Retail offers diverse roles, from sales to store management, requiring skills in customer service, inventory management, and sales strategy.
  • Health Care and Social Assistance (12.6%): This industry is one of the fastest growing, offering various opportunities, from clinical roles to administrative support within healthcare facilities.
Business Administrator 68%
Business Services Accountant 78%
Business Development Representative 80%
Business Support Officer 73%
Business Administrator 68%
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Training and assessment delivered under a third party arrangement with Asset College (RTO31718)

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