Course Details

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Certificate II in Workplace Skills BSB20120


If you are considering a career change and are interested in entering the business world, our Certificate II Workplace Skills BSB20120 qualification is a great place to start. This program covers all aspects of junior administrative tasks and entry-level roles within an office setting, providing you with a solid foundation for a successful career.

In this program, you will learn practical skills that are necessary for working under direct supervision, as well as fundamental operational knowledge that can help you get started at any company immediately. By completing this program, you will have the skills and knowledge needed to succeed in various entry-level roles in the business world.

Our Certificate II in Workplace Skills BSB20120 program is designed to provide you with a comprehensive understanding of the business environment, giving you a competitive edge in the job market. Whether you are looking to take the first step in your business career or enhance your existing skills, our program can help you achieve your professional goals.

RPL - $600

Study online - $1000

The Certificate II in Workplace Skills BSB20120 qualification can provide a number of career and further study outcomes.

After completing this course you could explore some of the following careers:

  • Administration assistant
  • Clerical worker
  • Data entry operator
  • Information desk clerk
  • Office junior
  • Receptionist

Gain knowledge and experience in areas such as:

  • Ensuring the health and safety of self and others
  • Delivering quality service to customers
  • Communicating in the workplace
  • Working effectively with others
  • Creating and using spreadsheets

Already have experience in Business? Apply for RPL and gain your qualification sooner!

View the core and elective units that this qualification can be studied via online correspondence or via Recognition of Prior Learning (RPL).

Packaging Rules

Total number of units = 10

5 core units  plus

5 elective units,  of which:

  • 1 elective unit must be selected from Group A
  • 1 elective unit must be selected from Group B
  • for the remaining 3 elective units:
  • up to 3 units may be selected from Groups A, B and C
  • if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core units

BSBCMM211 Apply communication skills

BSBOPS201 Work effectively in business environments

BSBPEF202 Plan and apply time management

BSBSUS211 Participate in sustainable work practices

BSBWHS211 Contribute to the health and safety of self and others

Elective units

Group A – Self-Management

BSBCRT201 Develop and apply thinking and problem solving skills

BSBPEF201 Support personal wellbeing in the workplace

BSBPEF302 Develop self-awareness

Group B – Technology

BSBDAT201 Collect and record data

BSBFIN301 Process financial transactions

BSBOPS306 Record stakeholder interactions

BSBTEC101 Operate digital devices

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBTEC203 Research using the internet

Group C – Working with Others

BSBOPS202 Engage with customers

BSBOPS203 Deliver a service to customers

BSBPEF101 Plan and prepare for work readiness

BSBTWK201 Work effectively with others

SIRXCEG002 Assist with customer difficulties

SIRXPDK001 Advise on products and services

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

Find out more detailed information here.

3CIR is an authorised third party of Asset College (RTO #31718). We provide the following methods of study in line with their policies:

OPTION 1 – Study Online

Our standard online delivery option allows you to complete one unit per month for up to 12 months. During this time, you will have regular contact with a dedicated trainer to assist you with your studies. We recommend dedicating 20-25 hours per week to ensure you get the most out of your learning experience.

Our accelerated learning option may suit those with prior knowledge, skills or qualifications. This option allows you to complete two monthly units for up to six months. To succeed in this intensive program, we recommend dedicating 30-40 hours per week to your studies.

Upon successful enrolment, you will be granted access to our interactive and user-friendly eLearning platform. Each unit includes reading materials and a series of assessment activities that can be completed at your own pace and convenience. Start the enrolment process now to take the first step towards your educational goals with 3CIR.

OPTION 2 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification, you may be eligible for RPL and receive your qualification with little or zero additional study. Contact us or complete an RPL Assessment Form to determine the right option. Watch our video here.

OPTION 3 – Study Online at our Facilities
You can complete the same course online at our training partner’s facilities using their resources and equipment at no extra cost. 3CIR and/or our training partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 4 – Study in Class
Although we do not generally offer courses in class, we can schedule a 5 or 10-day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact us for more information on this option.

After completing this qualification, you can explore further study through the following courses:

Choose the way you pay

Whether you’re studying online or obtaining your qualification through RPL, we provide several convenient options:

  • Direct Transfer
  • Credit
  • BPay
  • PayID
  • Paypal

Learn about your payment options or contact us today.

Payment Plans

Break down the cost of your qualification through our easy payment plan options.

PAYRIGHT: Pays your qualification upfront and creates a manageable plan spread over your nominated timeframe with fortnightly or monthly payment options.

AFTERPAY: Pay your fee over 6 weeks. No interest and no fees when you pay on time. This payment method has a maximum limit amount of $2000. Please let us know if you want to pay with AfterPay, and we will send you a personal link.

Frequently asked questions

Why study Certificate II in Workplace Skills?

If you are looking to enter the job market, a Certificate II in Workplace Skills can be a valuable asset. The coursework is designed to give you hands-on experience and practical skills that you can use in the workplace. And since the program is Nationally Recognised, it’s valid anywhere within Australia.

What jobs can I get with a Certificate II in Workplace Skills?

There are many jobs that a Certificate II in Workplace Skills can lead to. With this certificate, you can work as a general office clerk, mail clerk, data entry worker, or production worker. You could also work as a machine operator, assembler, or packer. Additionally, you could be a salesperson or retail worker. These are just some of the options available to you with this certificate.

What study options are available to me?

You can obtain this qualification through either RPL or Online study. If you already have experience in the workplace within an entry levels position, RPL would be your best option. However, if you’re new to employment, online study will teach you the foundational skills you need to succeed.


What support is provided for me to succeed?

Success comes from support and guidance and our team are with you every step of the way. Whether you’re doing the RPL process or studying online, our staff are able to answer any of your questions!


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