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Certificate II in Workplace Skills BSB20120





If you are considering a career change and are interested in entering the business world, our Certificate II Workplace Skills BSB20120 qualification is a great place to start. This program covers all aspects of junior administrative tasks and entry-level roles within an office setting, providing a solid foundation for a successful career.

In this program, you will learn practical skills necessary for working under direct supervision and fundamental operational knowledge that can help you get started at any company immediately. By completing this program, you will have the skills and knowledge needed to succeed in various entry-level roles in the business world.

Our Certificate II in Workplace Skills BSB20120 program is designed to provide a comprehensive understanding of the business environment, giving you a competitive edge in the job market. Whether you want to take the first step in your business career or enhance your existing skills, our program can help you achieve your professional goals.

The Certificate II in Workplace Skills BSB20120 qualification can provide a number of career and further study outcomes. After completing this course you could explore some of the following careers:
  • Administration assistant
  • Clerical worker
  • Data entry operator
  • Information desk clerk
  • Office junior
  • Receptionist
Gain knowledge and experience in areas such as:
  • Ensuring the health and safety of self and others
  • Delivering quality service to customers
  • Communicating in the workplace
  • Working effectively with others
  • Creating and using spreadsheets
Already have experience in Business? Apply for RPL and gain your qualification sooner!

View the core and elective units that this qualification can be studied via online correspondence or via Recognition of Prior Learning (RPL).

Packaging Rules

Total number of units = 10

5 core units  plus

5 elective units,  of which:

  • 1 elective unit must be selected from Group A
  • 1 elective unit must be selected from Group B
  • for the remaining 3 elective units:
  • up to 3 units may be selected from Groups A, B and C
  • if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core units

BSBCMM211 Apply communication skills

BSBOPS201 Work effectively in business environments

BSBPEF202 Plan and apply time management

BSBSUS211 Participate in sustainable work practices

BSBWHS211 Contribute to the health and safety of self and others

Elective units

Group A – Self-Management

BSBCRT201 Develop and apply thinking and problem solving skills

BSBPEF201 Support personal wellbeing in the workplace

BSBPEF302 Develop self-awareness

Group B – Technology

BSBDAT201 Collect and record data

BSBFIN301 Process financial transactions

BSBOPS306 Record stakeholder interactions

BSBTEC101 Operate digital devices

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBTEC203 Research using the internet

Group C – Working with Others

BSBOPS202 Engage with customers

BSBOPS203 Deliver a service to customers

BSBPEF101 Plan and prepare for work readiness

BSBTWK201 Work effectively with others

SIRXCEG002 Assist with customer difficulties

SIRXPDK001 Advise on products and services


In today’s rapidly evolving business landscape, the Certificate II in Workplace Skills is more than just a qualification—it’s your gateway to a thriving career in the dynamic Australian Business Services sector. As we steer through 2024, the industry is witnessing unprecedented changes driven by technological advancements, a heightened focus on sustainability, and the global shift towards service-oriented economies.

Australian employment projections by the National Skills Commission suggest an optimistic outlook, with employment expected to rise across all sectors through November 2026. The Business Services sector is poised for growth, reflecting a structural shift towards service-oriented industries, highlighting an increased demand for skilled professionals with foundational business knowledge and skills​.

This qualification mirrors the roles emerging in this vibrant sector, emphasising the versatility and adaptability required to succeed. With four significant industries—Professional, Scientific and Technical Services, and Education and Training—leading the employment growth, there’s a clear signal of future job opportunities​​.

As technology reshapes the business services landscape, trends such as the integration of Artificial Intelligence in HR processes and the rise of hybrid work models are redefining what it means to be workforce-ready. The emphasis on soft skills, alongside technical prowess, underscores the importance of comprehensive training programs that the Certificate II in Workplace Skills aims to provide. The trend towards sustainability and the increasing reliance on digital technologies are carving new pathways for those entering the workforce, making it imperative for new entrants to be agile, tech-savvy, and environmentally conscious​.

In an era marked by the integration of cutting-edge technologies like AI and a push towards sustainable business practices, the Certificate II in Workplace Skills equips you with the foundational knowledge and skills necessary to navigate and thrive in the Business Services sector. This qualification prepares you for the roles of today and primes you for the evolving job roles of tomorrow, ensuring you remain a valuable asset in a competitive job market.

By embarking on this course, you are taking a critical step towards securing your place in Australia’s future workforce, characterised by innovation, sustainability, and unparalleled growth opportunities. Dive into Business Services with confidence and the right skills, ready to make your mark in an ever-changing industry landscape.

Delivery Pathways
3CIR is an authorised third party of Asset College (RTO #31718). We provide the following methods of study in line with their policies: OPTION 1 – Study Online Our standard online delivery option allows you to complete one unit per month for up to 12 months. During this time, you will have regular contact with a dedicated trainer to assist you with your studies. We recommend dedicating 20-25 hours per week to ensure you get the most out of your learning experience. Our accelerated learning option may suit those with prior knowledge, skills or qualifications. This option allows you to complete two monthly units for up to six months. To succeed in this intensive program, we recommend dedicating 30-40 hours per week to your studies. Upon successful enrolment, you will be granted access to our interactive and user-friendly eLearning platform. Each unit includes reading materials and a series of assessment activities that can be completed at your own pace and convenience. Start the enrolment process now to take the first step towards your educational goals with 3CIR. OPTION 2 – Recognition of Prior Learning (RPL) If you already have skills and experience relevant to this qualification, you may be eligible for RPL and receive your qualification with little or zero additional study. Contact us or complete an RPL Assessment Form to determine the right option. Watch our video here.
OPTION 3 – Study Online at our Facilities You can complete the same course online at our training partner’s facilities using their resources and equipment at no extra cost. 3CIR and/or our training partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential. OPTION 4 – Study in Class Although we do not generally offer courses in class, we can schedule a 5 or 10-day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact us for more information on this option.
Software and Technical Requirements

Welcome to 3CIR, your bridge to quality education. To ensure a seamless learning experience with us, we must understand and meet the technical requirements for our courses. The guidelines below provide the necessary information for setting up your device for optimal learning.

Essentials for Your Learning Journey


  1.     Hardware Specifications:

A contemporary computer system could be a PC, Mac, or tablet.
An inbuilt or external speaker and microphone for auditory activities.

  1.     Internet Connectivity:

An active internet connection is vital to access course materials, tutorials, and online resources. Please take a look at our detailed technical specs to know more about browser compatibility.

  1.     Software Specifications:

Microsoft Office suite, including Word and PowerPoint. Alternatively, Mac or tablet users can utilize equivalent software.
For those relying on tablet applications, ‘Pages’ or similar apps can be used to create documents. However, please make sure you convert them to PDF format before submission.

Detailed Device Specifications

For Windows Users (PC / Laptop / Tablet):

Operating System: Windows 7 or newer.
Browser: Updated version of Google Chrome.
Essential Software: Microsoft Office (Version 2010 or higher)
The most recent versions of Adobe Flash Player & Adobe PDF Reader.

For Apple Mac Users:

Operating System: Mac OS X 10.6 or above.
Browser: The latest version of Chrome or Safari.
Essential Software: Microsoft Office tailored for Mac (Version 2010 or higher).
The most recent versions of Adobe Flash Player & Adobe PDF Reader.

For Android Device Users:

Operating System: Android’s newest version.
Browser: Updated version of Google Chrome.

For iPhone & iPad Users:

Operating System: Latest iOS version.
Browser: Updated version of Google Chrome.
Special Note: If you’re an iPad or iPhone user, you’ll need to use a PC, laptop, or Dropbox account to upload documents for submission.

Thank you for ensuring your system meets our technical requirements. This guarantees a smoother educational experience and ensures that you can make the most of the tools and resources 3CIR has to offer. Happy learning!

Further Studies

After completing this qualification, you can explore further study through the following courses:

Choose the way you pay Whether you’re studying online or obtaining your qualification through RPL, we provide several convenient options:
  • Direct Transfer
  • Credit
  • BPay
  • PayID
  • Paypal
Learn about your payment options or contact us today.
Payment Plans Break down the cost of your qualification through our easy payment plan options.
  • PAYRIGHTPays your qualification upfront and creates a manageable plan spread over your nominated timeframe with fortnightly or monthly payment options.
  • AFTERPAY: Pay your fee over 6 weeks. No interest and no fees when you pay on time. This payment method has a maximum limit amount of $2000. Please let us know if you want to pay with AfterPay, and we will send you a personal link.

Frequently Asked Questions

If you are looking to enter the job market, a Certificate II in Workplace Skills can be a valuable asset. The coursework is designed to give you hands-on experience and practical skills that you can use in the workplace. And since the program is Nationally Recognised, it’s valid anywhere within Australia.
There are many jobs that a Certificate II in Workplace Skills can lead to. With this certificate, you can work as a general office clerk, mail clerk, data entry worker, or production worker. You could also work as a machine operator, assembler, or packer. Additionally, you could be a salesperson or retail worker. These are just some of the options available to you with this certificate.
You can obtain this qualification through either RPL or Online study. If you already have experience in the workplace within an entry levels position, RPL would be your best option. However, if you’re new to employment, online study will teach you the foundational skills you need to succeed.
Success comes from support and guidance and our team are with you every step of the way. Whether you’re doing the RPL process or studying online, our staff are able to answer any of your questions!

Upgrading Students Nationally and Globally

Qualification Outcomes

Upon completion of the Certificate II in Workplace Skills, graduates find themselves well-prepared for various roles within the Australian job market, primarily focusing on administration and clerical work. This qualification opens employment opportunities in numerous sectors, acknowledging the continuous demand for skilled administrative professionals.

The Certificate II in Workplace Skills is particularly relevant for roles such as:

  • Office Assistant: As the backbone of office operations, office assistants manage clerical tasks, ensure smooth communication within and outside the office, and assist with organising office activities.
  • Receptionist: Receptionists serve as a company's first point of contact, managing front desk activities such as greeting visitors, handling inquiries, and ensuring a welcoming environment.
  • Junior Personal Assistant: Junior PAs support senior staff by organising schedules, preparing documents, and assisting with communication, making this role critical for efficient executive operations.

The Australian Government's Job Outlook service predicts stable growth for administrative roles, including receptionists and data entry operators, over the next five years​. This growth indicates sustained employment prospects for individuals equipped with workplace skills.

Workplace Adviser 75%
Trades Assistant 70%
Cashier 55%
Information Desk Clerk 75%
Office Junior 70%
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Training and assessment delivered under a third party arrangement with Asset College (RTO31718)

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