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If you are considering a career change and are interested in entering the business world, our Certificate II Workplace Skills BSB20120 qualification is a great place to start. This program covers all aspects of junior administrative tasks and entry-level roles within an office setting, providing a solid foundation for a successful career.
In this program, you will learn practical skills necessary for working under direct supervision and fundamental operational knowledge that can help you get started at any company immediately. By completing this program, you will have the skills and knowledge needed to succeed in various entry-level roles in the business world.
Our Certificate II in Workplace Skills BSB20120 program is designed to provide a comprehensive understanding of the business environment, giving you a competitive edge in the job market. Whether you want to take the first step in your business career or enhance your existing skills, our program can help you achieve your professional goals.
View the core and elective units that this qualification can be studied via online correspondence or via Recognition of Prior Learning (RPL).
Total number of units = 10
5 core units plus
5 elective units, of which:
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Core units
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
Elective units
Group A – Self-Management
BSBCRT201 Develop and apply thinking and problem solving skills
BSBPEF201 Support personal wellbeing in the workplace
BSBPEF302 Develop self-awareness
Group B – Technology
BSBDAT201 Collect and record data
BSBFIN301 Process financial transactions
BSBOPS306 Record stakeholder interactions
BSBTEC101 Operate digital devices
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC203 Research using the internet
Group C – Working with Others
BSBOPS202 Engage with customers
BSBOPS203 Deliver a service to customers
BSBPEF101 Plan and prepare for work readiness
BSBTWK201 Work effectively with others
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
In today’s rapidly evolving business landscape, the Certificate II in Workplace Skills is more than just a qualification—it’s your gateway to a thriving career in the dynamic Australian Business Services sector. As we steer through 2024, the industry is witnessing unprecedented changes driven by technological advancements, a heightened focus on sustainability, and the global shift towards service-oriented economies.
Australian employment projections by the National Skills Commission suggest an optimistic outlook, with employment expected to rise across all sectors through November 2026. The Business Services sector is poised for growth, reflecting a structural shift towards service-oriented industries, highlighting an increased demand for skilled professionals with foundational business knowledge and skills.
This qualification mirrors the roles emerging in this vibrant sector, emphasising the versatility and adaptability required to succeed. With four significant industries—Professional, Scientific and Technical Services, and Education and Training—leading the employment growth, there’s a clear signal of future job opportunities.
As technology reshapes the business services landscape, trends such as the integration of Artificial Intelligence in HR processes and the rise of hybrid work models are redefining what it means to be workforce-ready. The emphasis on soft skills, alongside technical prowess, underscores the importance of comprehensive training programs that the Certificate II in Workplace Skills aims to provide. The trend towards sustainability and the increasing reliance on digital technologies are carving new pathways for those entering the workforce, making it imperative for new entrants to be agile, tech-savvy, and environmentally conscious.
In an era marked by the integration of cutting-edge technologies like AI and a push towards sustainable business practices, the Certificate II in Workplace Skills equips you with the foundational knowledge and skills necessary to navigate and thrive in the Business Services sector. This qualification prepares you for the roles of today and primes you for the evolving job roles of tomorrow, ensuring you remain a valuable asset in a competitive job market.
By embarking on this course, you are taking a critical step towards securing your place in Australia’s future workforce, characterised by innovation, sustainability, and unparalleled growth opportunities. Dive into Business Services with confidence and the right skills, ready to make your mark in an ever-changing industry landscape.
3CIR is an authorised third party of Asset College (RTO #31718). We provide the following methods of study in line with their policies:
OPTION 1 – Study Online
Our standard online delivery option allows you to complete one unit per month for up to 12 months. During this time, you will have regular contact with a dedicated trainer to assist you with your studies. We recommend dedicating 20-25 hours per week to ensure you get the most out of your learning experience.
Our accelerated learning option may suit those with prior knowledge, skills or qualifications. This option allows you to complete two monthly units for up to six months. To succeed in this intensive program, we recommend dedicating 30-40 hours per week to your studies.
Upon successful enrolment, you will be granted access to our interactive and user-friendly eLearning platform. Each unit includes reading materials and a series of assessment activities that can be completed at your own pace and convenience. Start the enrolment process now to take the first step towards your educational goals with 3CIR.
OPTION 2 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification, you may be eligible for RPL and receive your qualification with little or zero additional study. Contact us or complete an RPL Assessment Form to determine the right option. Watch our video here.
OPTION 3 – Study Online at our Facilities
You can complete the same course online at our training partner’s facilities using their resources and equipment at no extra cost. 3CIR and/or our training partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.
OPTION 4 – Study in Class
Although we do not generally offer courses in class, we can schedule a 5 or 10-day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact us for more information on this option.
Welcome to 3CIR, your bridge to quality education. To ensure a seamless learning experience with us, we must understand and meet the technical requirements for our courses. The guidelines below provide the necessary information for setting up your device for optimal learning.
Essentials for Your Learning Journey
A contemporary computer system could be a PC, Mac, or tablet.
An inbuilt or external speaker and microphone for auditory activities.
An active internet connection is vital to access course materials, tutorials, and online resources. Please take a look at our detailed technical specs to know more about browser compatibility.
Microsoft Office suite, including Word and PowerPoint. Alternatively, Mac or tablet users can utilize equivalent software.
For those relying on tablet applications, ‘Pages’ or similar apps can be used to create documents. However, please make sure you convert them to PDF format before submission.
Detailed Device Specifications
For Windows Users (PC / Laptop / Tablet):
Operating System: Windows 7 or newer.
Browser: Updated version of Google Chrome.
Essential Software: Microsoft Office (Version 2010 or higher)
The most recent versions of Adobe Flash Player & Adobe PDF Reader.
For Apple Mac Users:
Operating System: Mac OS X 10.6 or above.
Browser: The latest version of Chrome or Safari.
Essential Software: Microsoft Office tailored for Mac (Version 2010 or higher).
The most recent versions of Adobe Flash Player & Adobe PDF Reader.
For Android Device Users:
Operating System: Android’s newest version.
Browser: Updated version of Google Chrome.
For iPhone & iPad Users:
Operating System: Latest iOS version.
Browser: Updated version of Google Chrome.
Special Note: If you’re an iPad or iPhone user, you’ll need to use a PC, laptop, or Dropbox account to upload documents for submission.
Thank you for ensuring your system meets our technical requirements. This guarantees a smoother educational experience and ensures that you can make the most of the tools and resources 3CIR has to offer. Happy learning!
After completing this qualification, you can explore further study through the following courses:
Upon completion of the Certificate II in Workplace Skills, graduates find themselves well-prepared for various roles within the Australian job market, primarily focusing on administration and clerical work. This qualification opens employment opportunities in numerous sectors, acknowledging the continuous demand for skilled administrative professionals.
The Certificate II in Workplace Skills is particularly relevant for roles such as:
The Australian Government's Job Outlook service predicts stable growth for administrative roles, including receptionists and data entry operators, over the next five years. This growth indicates sustained employment prospects for individuals equipped with workplace skills.
3CIR’s Certificate II in Workplace Skills is designed to empower students with the foundational skills required for success in the modern business services sector. This program emphasises practical learning, ensuring students are proficient in procedural, clerical, administrative, and operational tasks. Key focus areas include effective communication, workplace safety, and digital literacy, preparing students for a smooth transition into their professional lives.
The curriculum includes core units that cover vital business operations such as communication skills, time management, and participation in sustainable work practices. Students learn to navigate business software applications, manage customer service interactions, and solve problems efficiently, rounding out their skill set for immediate application in the workforce.
Our tailored approach combines theoretical knowledge with practical application, ensuring students are job-ready and equipped to contribute meaningfully to their future workplaces. By emphasising self-management and technology skills development, 3CIR prepares students to excel in their initial roles and sets a solid foundation for future career advancement.
3CIR’s Certificate II in Workplace Skills is an essential stepping stone for anyone looking to commence or enhance their career in business services, providing a robust foundation in both the theoretical and practical aspects of workplace proficiency.
At 3CIR, we understand that adult learners have a wealth of experience and knowledge. Our approach is to complement and enhance your existing skill set, focusing solely on bridging the gaps necessary for you to excel. This means our courses are designed not to retread old ground but to accelerate your progression toward achieving formal qualifications.
Do you have prior experience in your field? 3CIR can help you swiftly turn that experience into a recognised qualification through Recognition of Prior Learning (RPL). Our streamlined RPL process is designed to acknowledge your existing expertise, allowing you to get qualified faster and more efficiently.
Step into the world of innovative online learning with 3CIR. Our courses are delivered interactive exercises designed to promote experiential learning. This approach ensures that you're not just passively absorbing information but actively engaging with the content meaningfully.
We pride ourselves on offering programs at the cutting edge of global trends and opportunities. Our course content is constantly updated with industry insights and crafted to ensure practical application in your professional journey. With 3CIR, you're always at the forefront, ready to tackle the challenges of tomorrow.
Our team of dedicated learning mentors is deeply committed to your academic and professional success. With extensive experience in adult education, our mentors provide personalised, high-quality support, guiding you every step of your learning journey.
3CIR sets itself apart by offering specialised resources and tools tailored specifically to your field of study. This unique provision ensures that you have a distinctive edge in your career, equipped with the knowledge and skills that are most relevant and in demand.
Our learners have busy lives, so we offer flexible learning options to fit your schedule. Whether you prefer to study early in the morning, late at night, or somewhere in between, our platform is accessible 24/7, allowing you to learn at your own pace.
This revised version enhances and expands upon the original content to provide a more detailed and engaging overview of what 3CIR offers prospective students.
Training and assessment delivered under a third party arrangement with Asset College (RTO31718)
Suite 676, 190 Oxford St, Bulimba, QLD 4171
Training and assessment delivered under a third party arrangement with Asset College (RTO31718)