BSB20120 Certificate II in Workplace Skills
The BSB20120 Certificate II in Workplace Skills is a nationally recognised qualification for individuals seeking foundational skills in administration, communication, and workplace operations. Available via RPL from $412.50 or online study from $750 with 3CIR's 25% military and emergency services discount applied. Issued through Asset College (RTO #31718) under the Australian Qualifications Framework.
Build your career foundation with essential administrative, communication, and workplace operations skills — recognised by employers across Australia.
This qualification is designed for individuals seeking to work in junior administrative positions. Graduates will perform routine tasks using basic practical skills and fundamental operational knowledge in a defined context. With this certification, you'll learn the essential skills necessary to succeed in an administrative role and be equipped to work under direct supervision.
If you want to acquire office administration skills and learn how to manage your organisation's most valuable asset — its people — the BSB20120 Certificate II in Workplace Skills provides the foundation you need.
The Certificate II in Workplace Skills is an excellent course for individuals seeking a solid career foundation. At 3CIR, we provide a comprehensive programme designed to equip learners with the skills and knowledge they need to excel in the workplace. Learners will develop the ability to communicate effectively with colleagues, customers, and supervisors, learn to work collaboratively in teams, manage their work, and contribute to continuous improvement. Additionally, you'll acquire knowledge and skills related to occupational health and safety, which is crucial for working safely in any workplace.
This is a nationally recognised qualification ideal for individuals starting their careers, returning to work after a break, or acquiring essential workplace skills. The course is also suitable for those looking to improve their chances of gaining employment and those seeking to progress in their current careers.
The course covers a range of essential skills and knowledge required to succeed in the workplace, divided across 5 core units and 5 elective units (10 units total):
Communication Skills: Essential skills to communicate effectively with colleagues, customers, and supervisors — developing your writing, reading, listening, and speaking skills to communicate clearly and concisely.
Teamwork Skills: Skills and knowledge needed to work collaboratively in teams — understanding team dynamics, roles, and responsibilities, and learning how to contribute effectively to team outcomes.
Work Skills: Essential skills to manage your own work and contribute to continuous improvement — developing time management, problem-solving, and decision-making skills, and learning to identify and implement workplace improvement opportunities.
Workplace Safety: Contributing to the health and safety of yourself and others — understanding WHS obligations and applying safe work practices in any workplace environment.
Already have experience in business or administration? Apply for RPL and gain your qualification sooner — most candidates are qualified in as little as 7 days.
Training and assessment are delivered under a third-party arrangement with Asset College RTO #31718.
Two pathways to the same nationally recognised qualification. Choose the one that fits your experience and schedule.
Military personnel with administrative, operational, or leadership experience. Emergency services professionals with workplace communication and team coordination responsibilities. Anyone with 2+ years of relevant work experience who wants to formalise their skills without going back to the classroom.
Complete one unit per month for up to 12 months. During this time, you'll have regular contact with a dedicated trainer to assist you with your studies. We recommend dedicating 20–25 hours per week to ensure you get the most out of your learning experience.
For those with prior knowledge, skills, or qualifications — complete two units per month for up to six months. This intensive option requires approximately 30–40 hours per week. Ideal if you want to fast-track your qualification.
Upon enrolment, you'll gain access to our interactive eLearning platform. Each unit includes reading materials and a series of assessment activities that can be completed at your own pace and convenience. The platform is accessible 24/7 — study on exercise, between shifts, or on deployment. No classrooms, no fixed intake dates.
Individuals new to administrative roles who want structured learning. Personnel who prefer course-based education over evidence gathering. Anyone who wants to build foundational workplace skills from the ground up while balancing work and personal commitments.
10 units total — 5 core units plus 5 elective units chosen from three specialisation groups.
Graduates of the Certificate II in Workplace Skills are equipped with foundational skills to excel across a broad range of administrative and operational roles.
Watch how military and emergency services personnel convert their experience into nationally recognised qualifications through 3CIR's RPL pathway.
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Completed your Certificate II? These are the logical next steps to advance your career and earning potential.
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Training and assessment are delivered under a third-party arrangement with Asset College RTO #31718.