At 3CIR, we are committed to providing efficient and reliable delivery of your formal qualifications and certificates. Our services focus on Recognition of Prior Learning (RPL) and nationally recognised qualifications tailored for military, emergency services personnel, and other professionals. Below, we outline all essential details regarding shipping, delivery times, and related policies, including information on returns.
We issue qualifications in two formats: an electronic certificate and a hard copy certificate. The electronic certificate is emailed to you immediately upon successful completion of the RPL assessment or course requirements, providing instant access to your qualification for professional use.
For the hard copy certificate, we facilitate complimentary shipping to ensure you receive a physical document without additional cost. All hard-copy certificates are dispatched via Australia Post, a trusted national postal service, to the mailing address you provided during enrolment. This service is available for both domestic and international addresses; however, delivery times may vary depending on the location.
Delivery timelines are designed to be prompt and reliable, aligning with our efficient RPL process, which can result in certification in as little as one week, depending on your prior experience and evidence provided.
If you have not received your hard copy certificate within the expected timeframe, please get in touch with our support team for assistance with tracking. We recommend monitoring your email for dispatch notifications, which include relevant tracking details where available.
Return Costs: Not applicable, as returns are not facilitated for certificates. However, if an error occurs (e.g., incorrect details on the certificate), we will reissue a corrected version at no cost to you, including free shipping of the replacement hard copy.
Return Address: In the rare event that a reissue is required, please return any erroneous hard copy to our designated address: 3CIR Returns, PO Box 676, Bulimba, 4171. Contact our support team before returning any item to obtain authorisation and instructions.
For any inquiries related to shipping, delivery, or certificates, our team is available 24/7 to assist. We appreciate your trust in 3CIR for your professional development needs and strive to ensure a seamless experience.