BSB20120 Certificate II in Workplace Skills

BSB20120 Certificate II in Workplace Skills">

BSB20120 Certificate II in Workplace Skills

RPL - $450
(25% off services discount applied)

STUDY ONLINE - RPL Only

COURSE DESCRIPTION

Looking to gain some office administration skills, taking care of our most important asset, our people.

This BSB20120 Certificate II in Workplace Skills qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

CERTIFICATION & OUTCOME

The BSB20120 Certificate II in Workplace Skills qualification can provide a number of career and further study outcomes.

After completing this course you could explore some of the following careers:

  • Administration assistant
  • Clerical worker
  • Data entry operator
  • Information desk clerk
  • Office junior
  • Receptionist

Gain knowledge and experience in areas such as:

  • Ensuring the health and safety of self and others
  • Delivering quality service to customers
  • Communicating in the workplace
  • Working effectively with others
  • Creating and using spreadsheets

Already have experience in Business? Apply for RPL and gain your qualification sooner!

Packaging Rules

Total number of units = 10

5 core units  plus

5 elective units,  of which:

  • 1 elective unit must be selected from Group A
  • 1 elective unit must be selected from Group B
  • for the remaining 3 elective units:
  • up to 3 units may be selected from Groups A, B and C
  • if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core units

BSBCMM211 Apply communication skills

BSBOPS201 Work effectively in business environments

BSBPEF202 Plan and apply time management

BSBSUS211 Participate in sustainable work practices

BSBWHS211 Contribute to the health and safety of self and others

Elective units

Group A – Self-Management

BSBCRT201 Develop and apply thinking and problem solving skills

BSBPEF201 Support personal wellbeing in the workplace

BSBPEF302 Develop self-awareness

Group B – Technology

BSBDAT201 Collect and record data

BSBFIN301 Process financial transactions

BSBOPS306 Record stakeholder interactions

BSBTEC101 Operate digital devices

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBTEC203 Research using the internet

Group C – Working with Others

BSBOPS202 Engage with customers

BSBOPS203 Deliver a service to customers

BSBPEF101 Plan and prepare for work readiness

BSBTWK201 Work effectively with others

SIRXCEG002 Assist with customer difficulties

SIRXPDK001 Advise on products and services

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