Customer Engagement



The foundation of any successful business lies in the way one treats their customers. Our courses help refine and develop how you interact and serve your clients to create lasting professional impressions that lead to repeat patronage and customer loyalty.

Become a team leader who creates a positive environment for clients or just learn practical techniques to liaise more effectively with customers. Our range of courses will enhance and polish your existing skills to deliver improved outcomes for your business

If you have experience in your industry, you could already be eligible to receive a qualification without study, learn more about the RPL process .

Customer engagement is all about delighting your clients to keep them coming back for more. Our range of courses will help you develop repour with your customers to uphold the reputation of your organisation and create positive word of mouth for your product or service. If you work in a front-facing role or are starting a business of your own, you’ll discover practical techniques to meet your client’s needs and enhance your service.

Learn how to manage multiple communication channels, record client requirements and contribute effetely to your team’s success. No matter where you are in your career, our qualifications can match your level of experience, with Certificate II through to Diploma Level, there is plenty to learn and upskill in your profession.

Our online courses provide the perfect work-life balance to fit your current lifestyle, giving you peace of mind and allowing you to study at your own pace. We also offer flexible payment plans so you can afford to study on any budget. All our courses abide by the Australian Qualifications Framework and are delivered in partnership with Asset College (RTO #31718).

If you have experience in customer engagement, you should explore Recognition of Prior Learning (RPL). Depending on your skills and years within the industry, you could already be eligible to receive a Customer Engagement qualification.

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Certificate III in Customer Engagement BSB30215

Certificate III in Customer Engagement BSB30215

RPL - $900

Study online - $1750

Certificate II in Customer Engagement BSB20215

Certificate II in Customer Engagement BSB20215

RPL - $600

Study online -