Diploma of Customer Engagement BSB50315
The Diploma of Customer Engagement BSB50315 provides you with the vital skills to lead your team to ensure quality customer experiences in your organisation.
Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.
Certification & Outcome
Upon successful completion of this course, you will be awarded a Diploma of Customer Engagement BSB50315. Possible job roles relevant to this qualification include:
Customer Service Manager
Contact Centre Manager
Customer Contact Segment Manager
Quality Assurance Officer
Complex Enquiry Customer Service Manager
You will gain knowledge and experience in areas such as:
Integrate customer contact operations in the organisation
Develop a workplace learning environment
Facilitate continuous improvement
Manage customer engagement information
Already have experience in customer engagement. Apply for RPL and gain your qualification sooner!