Certificate IV in Customer Engagement BSB40315
If you already have some solid customer engagement skills and are looking to move up in your career, then the Certificate IV in Customer Engagement BSB40315 is for you.
This Certificate IV in Customer Engagement BSB40315 qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff, and completing related administrative tasks.
Certification & Outcome
A Certificate IV in Customer Engagement BSB40315 will be awarded on successful completion of this course.
Possible job roles relevant to this qualification include:
Contact Centre Team Leader
Quality Assurance Coordinator
Complex Enquiry Customer Service Operator
You will gain knowledge and experience in areas such as:
Coordinate implementation of customer service strategies
Develop teams and individuals
Implement and monitor WHS policies, procedures, and programs to meet legislative requirements
Show leadership in the workplace
Already have experience in Customer engagement. Apply for RPL and gain your qualification sooner!