Certificate III in Customer Engagement BSB30215
Build your skills in customer communication and improve the quality of your service with our Certificate III in Customer Engagement BSB30215. This qualification is for those who work with a range of complex clients and want to add value and improve the customer journey within their organisation.
Duties at this level would include working with numerous communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice, and capturing data.
Certification & Outcome
The Certificate III in Customer Engagement BSB30215 qualification can provide a number of career and further study outcomes.
After completing this course you could explore some of the following careers:
- Customer Service Agents and Operators
- Customer Services Representatives
- Call Centre Operators
Gain knowledge and experience in areas such as:
- Using multiple information systems
- Working effectively in customer engagement
- Developing product and service knowledge
- Delivering and monitoring service to customers
Already have experience in Customer Engagement? Apply for RPL and gain your qualification sooner!