Course Details

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Certificate III in Customer Engagement BSB30215

COURSE DESCRIPTION

This Certificate III in Customer Engagement BSB30215 qualification reflects the role is designed for individuals who would be working in a range of complex customer under supervision and with some authority to delegate.

Duties at this level would include working with numerous communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice, and capturing data.

RPL - $900

Study online - $1750

Description


Certification & Outcome

Upon successful completion of this course, a Certificate III in Customer Engagement BSB30215 will be awarded.

This Certificate III in Customer Engagement BSB30215 qualification is suited to those looking to begin careers in the following roles:

Customer Service Agents and Operators
Customer Services Representatives
Call Centre Operators

You will gain knowledge and experience in areas such as:

  • Use multiple information systems
  • Work effectively in customer engagement
  • Develop product and service knowledge for customer engagement operation
  • Deliver and monitor a service to customers

 

Already have experience in customer engagement. Apply for RPL and gain your qualification sooner!


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