Certificate II in Customer Engagement BSB20215
Certificate II in Customer Engagement BSB20215 is the perfect entry-level qualification for those interested in customer service. Every business needs an employee who can create amazing experiences for their customers!
This Certificate II in Customer Engagement BSB20215 qualification is designed for individuals who would typically work with multiple communication channels, capture data, and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.
Certification & Outcome
Upon successful completion of this course, a Certificate II in Customer Engagement BSB20215 will be awarded.
This Certificate II in Customer Engagement BSB20215 qualification is suited to those looking to begin careers in the following fields:
Customer Service Assistant
Call Centre Operator
You will gain knowledge and experience in areas such as:
- Conduct customer engagement
- Prepare for work in a customer engagement environment
- Communicate in the workplace
- Develop product and service knowledge for customer engagement operation
Already have experience in customer engagement. Apply for RPL and gain your qualification sooner!