Certificate II in Customer Engagement BSB20215
Our Certificate II in Customer Engagement BSB20215 is the perfect entry-level qualification for those interested in customer service. Improve your communication skills and build the reputation of your organisation by providing a memorable experience for your customers.
This Certificate II in Customer Engagement BSB20215 qualification is designed for individuals who would typically work with multiple communication channels, capture data, and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.
Certification & Outcome
The Certificate II in Customer Engagement BSB20215 qualification can provide a number of career and further study outcomes.
After completing this course you could explore some of the following careers:
- Customer Service Assistant
- Retail Assistant
- Call Centre Operator
Gain knowledge and experience in areas such as:
- Conducting customer engagement
- Working in a customer engagement environment
- Communicating in the workplace
- Developing product and service knowledge
Already have experience in Customer Engagement? Apply for RPL and gain your qualification sooner!