Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

  • Credit Card (Visa, MasterCard and American Express)
  • Direct Deposit
  • PayPal
  • Apple Pay

A receipt and tax invoice will be sent to all students upon receipt of full payment.

Payments on occasions can sometimes be declined due to issues with personal bank cards or problems from the banks servers.  For these faults you will need to contact your bank for further guidance.  For troubleshooting related issues concerning 3CIR’s different payment options please find some helpful links below.

Pay Pal

Customer Support

Stripe

Please check you credit card details and contact your bank for further guidance.

Apple Pay

Set up Apple Pay

 

There are 2 areas where discounts can be redeemed.

  1. When completing the RPL Assessment Form, before submitting your form you have the opportunity to redeem a discount in the box called “Please insert relevant discount code (if applicable)”
  2. In the payment check out area you will find a box under “Your Order” called “Additional Information”. Please write in any applicable discount codes in this area or if you believe you are entitled to a discount please put information here.

All policies and procedures are in line with our training parter Asset Training Australia (RTO #31718). Policy and procedures can be found at Forms and Resources.

All students will receive a student hand book upon enrolling or conducting a course to help answer any questions or concerns.

Prior to commencement of a fcae to face or blended course, 3CIR cannot accept payments exceeding $1500 per student. Upon commencement of a course, the maximum that 3CIR can accept is $1500 per student for tuition be delivered to the student. Where the total course exceeds this amount, a payment option will be used. This process is designed to protect and safeguard the student fees and ensure that students are not disadvantaged.

At 3CIR your personal and finical information security is important to us. To achieve this security 3CIR uses multiple platforms for security and connivence for our clients. These are PayPal, Apple Pay and Stripe for business. Please find a link to their security features below.

PayPal

PayPal purchase protection for customers

Stripe

Security at Stripe

Apple Pay

Apple Pay security and privacy overview

Troubleshooting

Login to your profile. Click Account tab and & select Basic Information tab. Edit and Update your name.

To un subscribe from any emails or correspondence from 3CIR, please send a email to [email protected] and we will remove you from all mailing lists.

Login to your profile. Click Account tab and select Change Password Tab. Add your Old Password & New Password and click Update.

If you courses arent showing up on your profile please contact support at [email protected].

You will be provided with the direct contact details for your assessor. You will be able to contact them by phone, email and in some cases in person.

3CIR also offers different course delivery options through our Training Partner:

OPTION 1 – Study Online

Study this qualification when and where it suits you. You will be provided access to our interactive and easy to use eLearning platform called Cloud Assess. Each unit includes some reading materials and a series of assessment activities which can be completed in your own time.

OPTION 2 – Study Online at our Facilities

You can complete the same online course at our Training Partners facilities using our resources and equipment at no extra cost. 3CIR and or Training Partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class

Although we do not generally offer this course in-class we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact for more information on this option.

OPTION 4 – Recognition of Prior Learning (RPL)

If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us or complete a RPL Assessment Form to determine what is the right option for you.

Study Information

If you are a new or continuing student undertaking nationally recognised training, you need a USI in order to receive your qualification or statement of attainment. If you don’t have a USI you will not receive your qualification or statement of attainment.

To create a USI click on the following link https://www.usi.gov.au/students/create-your-usi

International students studying offshore
If you are an international student studying offshore, and do not intend on travelling to Australia to complete or undertake study, you do not need a USI. This also applies to New Zealand citizens.

3CIR and its training partner Asset Training Australia (RTO #31718) will provide the following methods of study:

OPTION 1 – Study Online

Study this qualification when and where it suits you. You will be provided access to our interactive and easy to use eLearning platform called Cloud Assess. Each unit includes some reading materials and a series of assessment activities which can be completed in your own time.

OPTION 2 – Study Online at our Facilities

You can complete the same online course at our Training Partners facilities using our resources and equipment at no extra cost. 3CIR and or Training Partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class

Although we do not generally offer this course in-class we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact for more information on this option.

OPTION 4 – Recognition of Prior Learning (RPL)

If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us or complete a RPL Assessment Form to determine what is the right option for you.

Recognition of Prior Learning (RPL) is defined as an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit.

RPL is underpinned by credit. Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different types of learning and/or qualifications.

Credit reduces the amount of learning required to achieve a qualification and may be through credit transfer, articulation, recognition of prior learning or advanced standing.

3CIR facilitates the progression of students through qualifications by giving credit for learning outcomes they already have achieved. Credit outcomes may allow for entry into a qualification and/or provide credit towards the qualification.

Credit given may reduce the time required for a student to achieve the qualification.

RPL involves issuing organisations undertaking an assessment of each individual who applies to determine the extent to which that individual’s previous learning is equivalent to the learning outcomes of the components of the destination qualification.

The typical RPL process consists of the following stages:

  1. Identifying the evidence required
  2. Providing advice to students about the process
  3. Providing students with sufficient information to enable them to prepare their evidence to meet the standard required for the RPL assessment process
  4. Assessing using appropriate evidence-gathering methods and tools
  5. Recording the outcome, and
  6. Reporting to key internal and external stakeholders.

RPL assessment:

  1. Should recognise learning regardless of how, when and where it was acquired, provided the learning is relevant to the learning outcomes in the qualification and
  2. Must ensure that evidence provided is valid, authentic, current and sufficient and that the process is fair, flexible reliable and valid.

RPL assessment methods:

  1. Should address the specific evidence required to demonstrate prior achievement of the learning outcomes and assessment requirements of the particular qualification components for which credit is sought
  2. Should provide a range of ways for individuals to demonstrate that they have met the required outcomes and can be granted credit. These might include:
    1. Mapping of learning outcomes from prior formal or non-formal learning to the relevant qualification components
    2. Questioning (oral or written)
    3. Observation of performance in work based and/or simulated environments
    4. Challenge examinations/assessments
    5. Consideration of third party reports and/or other documentation such as articles, reports, project material, papers, testimonials or other products prepared by the RPL applicant that relate to the learning outcomes of the relevant qualification component
    6. Consideration of a portfolio and review of contents, and
    7. Participation in structured assessment activities that individuals normally would be required to undertake if they were enrolled in the qualification components.

RPL Outcome

The assessment outcomes may enable the student to meet the entry requirements and/or components of the qualification. This may reduce the duration of the qualification.

3CIR is a training partner to Asset Training Australia (RTO #31718) which is a Registered Training Organisation (RTO). We operate in a very similar fashion to a franchise however we operate under our own business name and only deliver a selection of our courses in our field of expertise.

Our partner Training Organisation Asset Training Australia (RTO #31718) is a well-established business with exceptional reputations for delivering training, we are an integral part of their organisation. Not only do we extend our reach by delivering courses but we also contribute to their ongoing development by providing a broad range of industry expertise that is used to design and continually improve their courses. We also contribute to our significant pool of shared resources available to our clients.

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