Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

  • Credit Card (Visa, MasterCard and American Express)
  • Direct Deposit
  • PayPal
  • Apple Pay

3CIR has partnered with PayRight to buy now and choose when you would like to make interest free payments. Apply simply and easily today!

A receipt and tax invoice will be sent to all students upon receipt of full payment.

Payments on occasions can sometimes be declined due to issues with personal bank cards or problems from the banks servers.  For these faults you will need to contact your bank for further guidance.  For troubleshooting related issues concerning 3CIR’s different payment options please find some helpful links below.

Pay Pal

Customer Support

Stripe

Please check you credit card details and contact your bank for further guidance.

Apple Pay

Set up Apple Pay

 

There are 2 areas where discounts can be redeemed.

  1. When completing the RPL Assessment Form, before submitting your form you have the opportunity to redeem a discount in the box called “Please insert relevant discount code (if applicable)”
  2. In the payment check out area you will find a box under “Your Order” called “Additional Information”. Please write in any applicable discount codes in this area or if you believe you are entitled to a discount please put information here.

All policies and procedures are in line with our training partner Asset Training Australia (RTO #31718). Policy and procedures can be found at Forms and Resources.

Face-to-Face Courses
Where the course is delivered entirely face-to-face. eg. White Card, RSA, Firearms Safety, etc.A full refund is permitted if the enrolment is cancelled at least 10 business days prior to commencement.

A 50% refund is permitted if the enrolment is cancelled at least 5 business days prior to commencement. No refund will be permitted after course commencement of if student fails to attend on the scheduled commencement date.

Online / External Courses
Where the course is delivered entirely online or through external study. eg. Investigations, Leadership and Management, etc.A full refund is permitted if the enrolment is cancelled prior to the commencement date of the first unit and if access to resources has not been provided yet (either online or by post).

A 50% refund is permitted if the enrolment is cancelled within 5 business days of the scheduled commencement date of the first unit and if the resources have been returned unused. No refund will be permitted after the scheduled course commencement unless the above criteria applies.

Blended Courses
Where the course is delivered through a mix of face-to-face and online/external study. eg. Security Operations, First Aid, etc.

If the face-to-face component of the course is scheduled to commence first, the refund policy for face-to-face courses applies. If the online/external component of the course is scheduled to commence first, the refund policy for online/external courses applies.

RPL Applications
Where the student requests an enrolment entirely (or predominately) through and RPL pathway. eg. Advanced Diploma of Business, etc. 50% of the total course fee is payable on enrolment, this fee is non-refundable.

Fees in excess of the 50% deposit are fully refundable if the enrolment is cancelled within 30 days of commencement or if the student is not eligible for RPL based on the evidence provided. No refund will be permitted if the student fails to provide sufficient evidence to support their RPL application.

Complaints and Appeals
Where the student is not satisfied with the quality of the course or the assessment outcome

A partial refund may be permitted following an investigation of a formal complaint or appeal where it is determined that 3CIR/ASSET have not provided the required level of service. However, if the correct complaints or appeals process is not followed by the student, no refund will be permitted. Note that if a certificate has been issued and a refund is authorised, the certificate will be revoked. Receiving a certificate or a statement of attainment and receiving a refund is not permitted.

Payment to Third Party
eg. payment is made to a franchise, training partner, broker, agent or another party for enrolment into a course with ASSET

ASSET’s franchises will adhere to this refund policy. Other third parties may determine other refund policies and provide them to prospective students prior to enrolment. Where the third party has a formal agreement with ASSET and they do not specify their own refund policy then they will adhere to this policy. ASSET will not make any refunds to students or others where a payment was made to a third party.

This page is an extract only, view the full range of policies and procedures in the Student Handbook.

At 3CIR your personal and finical information security is important to us. To achieve this security 3CIR uses multiple platforms for security and connivence for our clients. These are PayPal, Apple Pay and Stripe for business. Please find a link to their security features below.

PayPal

PayPal purchase protection for customers

Stripe

Security at Stripe

Apple Pay

Apple Pay security and privacy overview

Troubleshooting

Login to your profile. Click Account tab and & select Basic Information tab. Edit and Update your name.

To un subscribe from any emails or correspondence from 3CIR, please send a email to [email protected] and we will remove you from all mailing lists.

Login to your profile. Click Account tab and select Change Password Tab. Add your Old Password & New Password and click Update.

If you courses arent showing up on your profile please contact support at [email protected].

You will be provided with the direct contact details for your assessor. You will be able to contact them by phone, email and in some cases in person.

3CIR also offers different course delivery options through our Training Partner:

OPTION 1 – Study Online

Study this qualification when and where it suits you. You will be provided access to our interactive and easy to use eLearning platform called Cloud Assess. Each unit includes some reading materials and a series of assessment activities which can be completed in your own time.

OPTION 2 – Study Online at our Facilities

You can complete the same online course at our Training Partners facilities using our resources and equipment at no extra cost. 3CIR and or Training Partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class

Although we do not generally offer this course in-class we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact for more information on this option.

OPTION 4 – Recognition of Prior Learning (RPL)

If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us or complete a RPL Assessment Form to determine what is the right option for you.

Study Information

If you are a new or continuing student undertaking nationally recognised training, you need a USI in order to receive your qualification or statement of attainment. If you don’t have a USI you will not receive your qualification or statement of attainment.

To create a USI click on the following link https://www.usi.gov.au/students/create-your-usi

International students studying offshore
If you are an international student studying offshore, and do not intend on travelling to Australia to complete or undertake study, you do not need a USI. This also applies to New Zealand citizens.

3CIR and its training partner Asset Training Australia (RTO #31718) will provide the following methods of study:

OPTION 1 – Study Online

Study this qualification when and where it suits you. You will be provided access to our interactive and easy to use eLearning platform called Cloud Assess. Each unit includes some reading materials and a series of assessment activities which can be completed in your own time.

OPTION 2 – Study Online at our Facilities

You can complete the same online course at our Training Partners facilities using our resources and equipment at no extra cost. 3CIR and or Training Partner will have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class

Although we do not generally offer this course in-class we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop. Please contact for more information on this option.

OPTION 4 – Recognition of Prior Learning (RPL)

If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us or complete a RPL Assessment Form to determine what is the right option for you.

Recognition of Prior Learning (RPL) is defined as an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit.

RPL is underpinned by credit. Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different types of learning and/or qualifications.

Credit reduces the amount of learning required to achieve a qualification and may be through credit transfer, articulation, recognition of prior learning or advanced standing.

3CIR facilitates the progression of students through qualifications by giving credit for learning outcomes they already have achieved. Credit outcomes may allow for entry into a qualification and/or provide credit towards the qualification.

Credit given may reduce the time required for a student to achieve the qualification.

RPL involves issuing organisations undertaking an assessment of each individual who applies to determine the extent to which that individual’s previous learning is equivalent to the learning outcomes of the components of the destination qualification.

The typical RPL process consists of the following stages:

  1. Identifying the evidence required
  2. Providing advice to students about the process
  3. Providing students with sufficient information to enable them to prepare their evidence to meet the standard required for the RPL assessment process
  4. Assessing using appropriate evidence-gathering methods and tools
  5. Recording the outcome, and
  6. Reporting to key internal and external stakeholders.

RPL assessment:

  1. Should recognise learning regardless of how, when and where it was acquired, provided the learning is relevant to the learning outcomes in the qualification and
  2. Must ensure that evidence provided is valid, authentic, current and sufficient and that the process is fair, flexible reliable and valid.

RPL assessment methods:

  1. Should address the specific evidence required to demonstrate prior achievement of the learning outcomes and assessment requirements of the particular qualification components for which credit is sought
  2. Should provide a range of ways for individuals to demonstrate that they have met the required outcomes and can be granted credit. These might include:
    1. Mapping of learning outcomes from prior formal or non-formal learning to the relevant qualification components
    2. Questioning (oral or written)
    3. Observation of performance in work based and/or simulated environments
    4. Challenge examinations/assessments
    5. Consideration of third party reports and/or other documentation such as articles, reports, project material, papers, testimonials or other products prepared by the RPL applicant that relate to the learning outcomes of the relevant qualification component
    6. Consideration of a portfolio and review of contents, and
    7. Participation in structured assessment activities that individuals normally would be required to undertake if they were enrolled in the qualification components.

RPL Outcome

The assessment outcomes may enable the student to meet the entry requirements and/or components of the qualification. This may reduce the duration of the qualification.

3CIR is a training partner to Asset Training Australia (RTO #31718) which is a Registered Training Organisation (RTO). We operate in a very similar fashion to a franchise however we operate under our own business name and only deliver a selection of our courses in our field of expertise.

Our partner Training Organisation Asset Training Australia (RTO #31718) is a well-established business with exceptional reputations for delivering training, we are an integral part of their organisation. Not only do we extend our reach by delivering courses but we also contribute to their ongoing development by providing a broad range of industry expertise that is used to design and continually improve their courses. We also contribute to our significant pool of shared resources available to our clients.

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