The Diploma of Customer Engagement provides you with the vital skills to lead your team to ensure quality customer experiences in your organisation.
Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.
Upon successful completion of this course, you will be awarded a Diploma of Customer Engagement (BSB50315). Possible job roles relevant to this qualification include:
Customer Service Manager
Contact Centre Manager
Customer Contact Segment Manager
Quality Assurance Officer
Complex Enquiry Customer Service Manager
You will gain knowledge and experience in areas such as:
Integrate customer contact operations in the organisation
Develop a workplace learning environment
Facilitate continuous improvement
Manage customer engagement information
Already have experience in customer engagement? Apply for RPL and gain your qualification sooner!
Training and assessment is delivered in partnership with Asset College (RTO #31718)
Core and elective units
Total number of units = 10
3 core units plus
7 elective units, of which:
2 units must be from Group A elective units below
5 units may be from Group A or Group B elective units, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course
up to 2 units may be from a Certificate IV level qualification.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
BSBCUE504 Integrate customer contact operations in the organisation
BSBLED501 Develop a workplace learning environment
BSBMGT516 Facilitate continuous improvement
BSBAUD501 Initiate a quality audit
BSBCUE501 Develop business continuity strategy
BSBCUE502 Establish a multicentre
BSBCUE503 Manage data interrogation
BSBCUE601 Optimise customer engagement operations
BSBCUE602 Manage customer engagement information
BSBCUE603 Design and launch new customer engagement facilities
BSBCUE604 Develop and maintain a service level strategy
BSBCUE605 Develop and maintain a customer engagement marketing strategy
BSBCUE606 Forecast and plan using customer engagement traffic information analysis
BSBCUE607 Manage customer engagement centre staffing
Link to RPL Application
This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies…
RPL PRICE $1600 MILITARY/EMERGENCY SERVICES RPL PRICE $1200Apply for RPL